MALAWI INSTITUTE OF TOURISM

LINGADZI INN

Website: www.mit.mw

WE ARE HIRING

Position: FRONT OFFICE SUPERVISOR

KNOWLEDGE AND EXPERIENCE

- Diploma in Hospitality and Tourism Management with 3 years working experience.

KEY DUTIES AND RESPONSIBILITIES

• Preparing duty rota for front office staff.
• Liaising with other sections on hotel activities.
• Keeping the reception tidy.
• Ordering supplies from stores.
• Implementing hotel standard operating procedures.
• Compiling and submitting reports.
• Up-selling hotel products and services.
• Attending to guests.
• Supervising staff.
• Reporting unusual activities.
• Handling guests’ complaints.
• Preparing and monitoring reception checklist.
• Handling room status discrepancies.
• Inducting newly recruited staff.

APPLICATION DETAILS

SUBMIT YOUR CV AND SUPPORTING DOCUMENTS TO:

Email: vacancies@mit.mw

DEADLINE: 13th NOVEMBER 2026