Job description
VACANCY ANNOUNCEMENT @ COMPASSION INTERNATIONAL
LOCATION: Lilongwe
POSITION: SPONSOR DONOR SUPPORT ASSOCIATE II
OVERVIEW
Compassion International is a Christian organisation dedicated to releasing children from poverty in Jesus' name. The organisation works with churches and communities to support children's development and strengthen relationships between sponsored children and their supporters.
Compassion International invites applications from suitably qualified candidates for the position of Sponsor Donor Support Associate II, based in Lilongwe, Malawi.
The successful candidate will support the participant-supporter connection by processing sponsorship communications, maintaining accurate information, coordinating communication resources from church partners, and ensuring compliance with Compassion's systems, processes and quality standards.
JOB TYPE: Local – Fixed-Term Employee (Fixed Term)
Date Posted: Thursday, 29th October, 2026
Application Deadline: Friday, 13th November, 2026
Duty Station: Lilongwe, Malawi
POSITION: SPONSOR DONOR SUPPORT ASSOCIATE II
JOB SUMMARY
The Sponsor Donor Support Associate II will execute day-to-day processes and activities that support communication between sponsored children and their supporters.
The role involves processing child sponsorship, child survival, youth and other significant field programme communications. The successful candidate may also coach other Sponsor Donor Support Associates.
DUTIES AND KEY RESPONSIBILITIES
1. Christian Faith and Ministry Commitment
Maintain a personal relationship with Jesus Christ.
Demonstrate a consistent Christian witness and maintain a courteous, Christ-like attitude when dealing with people within and outside Compassion.
Faithfully uphold Compassion's ministry in prayer.
2. Child Protection and Safeguarding
Advocate for greater awareness of children's needs and protection.
Prioritise child protection considerations in all decisions, tasks and activities.
Abide by Compassion's Statement of Commitment to Child Protection and Code of Conduct.
Report concerns involving child abuse, neglect or exploitation through Compassion's internal reporting process.
Support appropriate responses to safeguarding incidents when they occur.
3. Communication Resource Coordination
Coordinate the collection of communication resources from church partners, working directly or in collaboration with relevant staff.
Ensure communication between supporters, participants and church partners aligns with Sponsor Donor Support standards.
Provide production schedules and deadlines.
Give feedback on the quality of information received.
4. Participant and Supporter Information Management
Generate, organise, record and track child, mother-child unit and student information.
Process correspondence documents within established timelines.
Manage information relating to project gift usage, letters, child updates, registrations, transfers, exits and supporter enquiries.
Enter participant and supporter information electronically into the database.
Run database reports and maintain accurate computer files.
Review, approve or reject child information received.
5. Quality Assurance and Process Improvement
Review and correct documents to ensure data accuracy and compliance with Compassion standards.
Review participant and supporter communication dashboards and address gaps in communication processes.
Identify gaps in understanding of systems, processes and organisational standards.
Support capacity-building efforts for church partner staff where necessary.
6. Marketing and Programme Support
Collaborate with field office staff to support marketing and external-relations-related information processing.
Use knowledge of Compassion's systems and processes to support programme activities.
Provide general administrative support where required.
Offer technical guidance to other staff on Sponsor Donor Support systems and commonly used programmes.
KEY REQUIREMENTS
Academic Qualifications
A degree in Communication or Business Administration.
Professional Experience
At least two (2) years of relevant experience working in this or a related field.
Data-entry experience.
Project-management experience.
TECHNICAL SKILLS AND COMPETENCIES
Applicants should demonstrate:
Strong communication skills.
Ability to manage and process information accurately.
Good organisational and record-keeping skills.
Ability to use databases and electronic information systems.
Ability to understand and follow established processes and standards.
PERSONAL SPECIFICATION
The ideal candidate should demonstrate:
A personal relationship with Jesus Christ.
Commitment to Compassion's Christian values and ministry.
A strong commitment to child protection and safeguarding.
Accountability and professionalism.
Courtesy and a Christ-like attitude in dealing with others.
Ability to work collaboratively and support other staff.
WORKING ENVIRONMENT
Duty Station: Lilongwe, Malawi.
Work Environment: Standard office environment.
Physical Demands: Sitting, standing and/or walking for up to eight (
hours per day.
Travel: May be required to travel for up to 30%–50% of the normal work schedule.
HOW TO APPLY
Interested and suitably qualified candidates should submit their applications through Compassion International's official careers portal.
APPLICATION LINK: https://compassion.wd5.myworkdayjobs.com/.../Sponsor...
Closing Date: Friday, 13th November, 2026
Applicants are encouraged to review the official vacancy page for complete application instructions and submit their applications before the deadline.