Job description
ACANCY ANNOUNCEMENT@ ASTRIA LEARNING
POSITION: ADMISSIONS COUNSELOR
Location: Remote
Department: Admissions
Reports To: Admission Counselor Manager
Post Objective
The Admissions Counselor plays a key role in converting leads into enrolled students by proactively engaging prospective applicants, guiding them through the admissions process, and ensuring the timely collection of application and enrollment fees. The main goal of this role is to drive student enrollments and secure enrollment revenue through effective communication, relationship-building, and prompt follow-up. Admissions Counselors act as the first point of contact for potential students and are responsible for delivering accurate program information and a seamless applicant experience.
1.0 Core Responsibilities
1.1 Prospective Student Engagement
Conduct daily outreach to prospective students via phone, WhatsApp, and email to introduce programs and encourage applications.
Provide clear and compelling information about academic offerings, financial requirements, and enrollment timelines.
Respond promptly and professionally to all inquiries, maintaining a supportive and solution-oriented approach.
1.2 Application Processing
Assist applicants in completing required forms and submitting documentation.
Review application submissions for completeness and flag any missing or unclear information.
Evaluate initial eligibility criteria and communicate next steps to applicants.
1.3 Counseling & Support
Provide personalized support throughout the admissions journey, addressing individual concerns and guiding applicants step-by-step.
Clarify academic program structures, enrollment fees, deadlines, and expectations.
1.4 Fee & Deposit Collection
Clearly explain payment procedures for enrollment fees and enrollment deposits.
Follow up consistently to ensure timely payments.
Coordinate with the Finance Team to verify payment completion and report any delays or payment-related issues.
1.5 Follow-Up & Relationship Management
Maintain regular, proactive communication with each assigned lead through structured follow-ups.
Build trust and engagement by offering helpful, responsive, and transparent guidance.
Use nurturing techniques to improve lead retention and conversion rates.
1.6 Data Entry & Reporting
Accurately record all student interactions, application status updates, and payment confirmations in the CRM system.
Submit regular reports on lead progress, payment status, and successful enrollments to the Admissions Team Lead.
2.0 Qualifications & Skills
2.1 Education & Experience
Bachelor’s degree in Business, Communications, Marketing, Education, or related field (preferred but not mandatory)
Minimum 3-5 years of telesales, call center, or customer service experience (required)
Previous experience in admissions or educational services is a plus
2.2 Skills & Competencies
Strong verbal communication skills with the ability to handle objections and build rapport over the phone
Customer-first attitude with a supportive and solution-oriented approach
Proficient in using CRM tools (e.g., Zoho, Salesforce) and communication platforms (WhatsApp, ManyChat)
Ability to manage and prioritize multiple leads and follow-ups efficiently
Highly organized, goal-driven, and attentive to detail
2.3 Other Attributes
Comfortable working in a remote and fast-paced environment
Able to work flexible hours to support students across different time zones
Strong ethical standards and respect for student data privacy
Submit your application and cover letter to: peter.bauleni@astrialearning.com
Deadline: 16th October 2026peter.bauleni@astrialearning.com